01
Respect for your home
Your privacy, dignity, preferences and security of tenure matter in every housing decision.
Participants & families
Your home. Your choices.
Clear responsibilities.
Avanto’s housing model is designed to help adults understand what we are responsible for, what choices remain theirs, and how to raise questions or concerns.
What you can expect
Housing information that is clear enough to use.
02
Choice of supports
You remain free to choose your SIL provider, support workers and other NDIS supports. Avanto’s role is separate from those services.
03
A clear contact point
You should know who to contact about maintenance, housing agreements, property matters, feedback and complaints.
Your housing journey
From enquiry to a settled home.
Tell us what you need
We discuss location, SDA funding, design category, living preferences and any housing-related requirements.
Check suitability
We compare the available or proposed dwelling with your needs and discuss shared-living considerations where relevant.
Understand the agreement
You receive clear information about the accommodation arrangement, payments, rights, responsibilities and how to get help.
Move in & stay supported
Housing, maintenance and property issues have defined pathways while your chosen support providers remain separate.
Your rights
You can ask questions, use an advocate and raise concerns.
- Be treated with dignity and respect
- Receive information in a form you can understand
- Choose your external support providers
- Have your privacy and personal information respected
- Raise feedback or a complaint without fear of disadvantage
- Use a family member, nominee, guardian or advocate where appropriate
- Ask for repairs, maintenance and safety concerns to be addressed
Important separation
Avanto does not provide SIL.
We are establishing an SDA-only service. That means we focus on the accommodation and dwelling, not the personal support delivered inside the home.
Your choice of SIL or other support provider is not a condition of accessing or remaining in an Avanto-managed SDA dwelling, subject to lawful accommodation requirements and the agreed housing arrangements.
Common questions
Quick answers.
Do I have to use a particular SIL provider?
No. Avanto’s operating model keeps SDA housing separate from SIL and other daily supports.
Can my support coordinator or family member contact Avanto?
Yes, where you have asked them to help you or where communication is otherwise authorised. We will respect your privacy and consent.
How do I report a repair?
Contact Avanto using the published support phone or email. Urgent safety or essential-service issues should be identified as urgent so they can be prioritised.
Can I complain directly to the NDIS Commission?
Yes. You do not need to complain to Avanto first. Our complaints page provides Avanto and external complaint options.
Looking for SDA housing?
Tell us what type of home, region and SDA category you are looking for.