Complaints & feedback
Your concern matters.
You can speak up.
Feedback can be a compliment, suggestion, concern or complaint. You can contact Avanto directly, use an advocate or representative, or contact an external body.
How Avanto responds
Openly, fairly and without disadvantage for raising a concern.
- We aim to acknowledge complaints within two business days where contact details are available.
- Urgent safety, essential-service or serious wellbeing concerns are prioritised.
- We aim to resolve complaints within 10 business days where practicable and provide updates if more time is needed.
- You may use an advocate or representative.
- You may contact the NDIS Commission without complaining to Avanto first.
Send feedback or a complaint
You may submit this form without giving your name. If you want a response, please provide a way to contact you.
Other ways to contact Avanto
Phone: 0468 768 589
Immediate danger: Call 000.
NDIS Quality and Safeguards Commission
You can report an issue about the quality or safety of NDIS supports or services directly to the NDIS Commission.
Phone: 1800 035 544
TTY: 133 677
National Relay Service: ask for 1800 035 544
Report an issue to the NDIS Commission
NDIS Commission contact information
You can also seek help from an independent advocate.